Paxful

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Paxful is based in the USA and was established in 2015 by a group of developers who sought to create a peer-to-peer marketplace that allowed buyers and sellers to interact after posting trade offers. The site operates as a mediator between interested parties and provides a space for its users to interact.

How do you contact Paxful directly?

Paxful has one of the best 24/7 customer support teams.

You can get in touch with us through our contact form.

You can submit a ticket at any time, and a support representative will follow up as soon as possible.

There are several ways you can contact Paxful support:

Desktop or web view

1. On any page of our website in the bottom right corner, locate and click the Contact Us widget.

3. Check your email inbox for our reply.

Note: Optionally, for additional information about your concern, you can add links and attachments to the contact form.

Mobile app

1. After logging in to your Paxful Mobile Wallet account, click Account.

2. In the OTHER section, click Contact support.

3. Enter your contact details, choose the request type, tell us how we can help you and click Send.

. Check your email inbox for our reply.

Note: Optionally, for additional information about your concern, you can add links and attachments to the contact form.

What happened to the help@paxful.com?
We’ve now migrated to a new system which means we won’t be responding to emails from help@paxful.com anymore. Moving forward, the contact form will be the best way to get a hold of us. When you create a support ticket, you will now be corresponding with an email address from @paxful.zendesk.com.

Note: Paxful support will never contact you outside of help@paxful.com or help@paxful.zendesk.com. Be aware there are fake support emails who will impersonate Paxful and will try to trick you into providing personal account details over social media. Read more in our security guide.

Customer experience on Paxful

For an exchange to be successful, it requires a great customer support team, capable of answering all user questions and requests in a timely manner. While the support area on Exchange could use a little work, the team is responsive and capable of offering professional aid to traders in need.

Fortunately, there is a way to directly Contact Paxful. Paxful interface, focus put on the Help menu. The Help section is clearly visible, within which a relatively comprehensive FAQ is included. Additional aids for the user include a support forum and a 24/7 live chat.

Threads on the forum receive replies often and the forum itself seems quite active, perhaps some of the answers are not as relevant as one would want.

Regarding the chat, while a small caption indicates that replies take 10 minutes on average, we tried contacting customer support and had to wait exactly 47 minutes to be assisted by a representative. Once in the chat room, each answer took between 4 and 7 minutes, not exactly what one would expect in a “live” chat.

Pros

  • Low fees
  • Ease of use
  • A wide variety of payment methods and currencies accepted, at least in theory
  • Well established ratings
  • Multiple options to make decisions on
  • Easy to join and get going

Cons

  • Mixed reviews
  • Need to be observant and alert for cyber-attacks and any other issues
  • Customer support seems to be slower than preached
  • High commissions charged (by the seller) for buying Bitcoin with uncommon methods or in non-mainstream currencies

Why Paxful?

  • No merchant fees: Merchants pay 0% on all sales. The share of price rates is taken from sellers.
  • A huge new market:  Get entry to the 2.5 billion unfortunate people who do not have access to financial services in the world.
  • No chargebacks: Sellers protect merchants from any sort of risk.
  • Secure and trusted: Use a secure token in order to protect users from cyber attacks.
  • Radical support: Customer support available throughout to help users daily.

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